Petit Bateau services and guarantees
All aboard !
TRACK YOUR ORDER
Voila, your parcel is on its way To track your order, go to MY ACCOUNT. You will receive an SMS notification when your order has been despatched.
DELIVERY IN STORE (Free)
You can collect your parcel within 10 working days from the payment of your order in a selection of stores. * SeeT & C Article 10.2.
HOME DELIVERY (£4.95)
Get home delivery within 4-6 working days from the payment of your order, within the UK (excluding overseas territories).
EXCHANGE IN STORE
Not quite right?
You can exchange any product in our Petit Bateau UK stores within 14 days of receipt of your order. Private sale items can not be exchanged instore and can only refunded online
How does it work?*
Bring the item(s) to exchange unworn and unwashed in their original packaging along with your invoice. Please note we can't exchange personalised items. *See terms.
SECURE PAYMENT
Safe checkout on the Petit Bateau website All banking information you provide is protected by SSL (Secure Socket Layer) and is never stored on our computer system. Your online payments are completely secure.
Returns :
with the Petit Bateau money back guarantee you can return the products that you aren’t 100% happy with within 30 days of receiving your order, 14 days for sale items. The delivery costs of the return will be your responsibility.
How does it work?
1. Register the return on your www.petit-bateau.co.uk online account by selecting the order and the relevant item(s).
2. Package up your unworn, unwashed and non-personalized items in their original packaging. Add the delivery note or invoice.
3. Write the address below on the parcel and add stamps (at the current rate):
Petit Bateau - Internet Returns
2nd Floor
35/36, Great Marlborough Street
London
W1F 7JF
4. Receive your refund within 30 days of sending the package via the same payment method.
THE LOYALTY PROGRAM
Safe checkout on the Petit Bateau website All banking information you provide is protected by SSL (Secure Socket Layer) and is never stored on our computer system. Your online payments are completely secure.
GIFT WRAP AND PERSONALISED MESSAGE
It's the little touches that make a difference. Petit Bateau pays careful attention to the packaging of your order and offers a personalised card. (£2.00)
GIFT CARDS
It's the little touches that make a difference. Petit Bateau pays careful attention to the packaging of your order and offers a personalised card. (£3.00)
