Guide to Petit Bateau's online services
Boarding now!
See this page for all the information about ordering online.
On your marks, get set... order!
Hassle-free management of your order from start to finish Several delivery and payment methods are available to make shopping as easy as possible.
Shipping
There are several delivery methods available.
Home
Free when you spend £75 or over
£4,95
8 working days
Shipping
Plusieurs modes de livraison sont possibles.
-
Home
Free when you spend £75 or over
£4,95
8 days
Gift wrapping
A gift? Let us take care of it!
Petit Bateau offers attractive gift boxes for just £3. Our team will remove all the price tags, pack the order with love and slip in a priceless delivery note!
Select when checking out your basket.
Secure payment
Ordering from the Petit Bateau site is so easy, you could do it with your eyes closed.
Here are the payment methods available.
Order tracking
And that's it, your parcel is on its way! Track it in real time, by heading to the
MY ACCOUNT area.
It's handy and you'll get an email alert once your parcel is sent.i
Because we like to be kind to both our customers and the planet at the same time, we are really careful with our stock management, so certain orders may be sent from another store and could be delivered in several parcels. But don't freak out, we'll send you a dispatch email and an invoice for each one!
And that's not all, we've got loads of other services in store!
OUR SERVICES IN STORE
Changed your mind?
Item doesn't suit you?
What you got was not what you were expecting? Follow our guide!
Exchanges and refunds in store
We exchange everything! You have up to 30 days – and 45 if you are a member of the Big Family – to exchange your items in your Petit Bateau store.
You have up to 30 days – and 45 if you are a member of the Big Family – to drop off your items in your Petit Bateau store.
Online refunds
If you want a refund, you have the option of returning the item(s) you weren't satisfied with within 30 days – and 45 days if you are a member of the Big Family – of receiving your order.
Go for it!
LOG IN...
To my internet account on the Petit Bateau site. Go to the "My Orders & Returns" section to declare your return, by selecting the order and the item(s) you wish to return..
GET IT READY...
Add the delivery slip or invoice (available in your customer account space).
If not, you can simply write the order number inside the parcel.
ADDRESS...
Your parcel to :
PETIT BATEAU
Internet Returns
Quest Freight Ltd, The Hook,
Unit 3, Aspen Way, Feltham, Middx.TW13 7AQ U.K.
HAND OVER...
Your parcel to the carrier of your choice and pay the postage (at the current rate).
It's up to you to cover the delivery and return costs.
Keep your tracking number somewhere safe.
AND HEY PRESTO!
It's all done! Easy, right?
You'll receive a confirmation email after we receive your return and you'll be refunded within 30 days.
Online refunds
If you want a refund, you have the option of returning the item(s) you weren't satisfied with within 30 days – and 45 days if you are a member of the Big Family – of receiving your order.
Go for it!
-
LOG IN...
To my internet account on the Petit Bateau site. Go to the "My Orders & Returns" section to declare your return, by selecting the order and the item(s) you wish to return..
-
GET IT READY...
By placing your unworn, unwashed, unpersonalised items back in their original packaging with their label.
Add the delivery slip or invoice (available in your customer account space).
If not, you can simply write the order number inside the parcel. -
ADDRESS...
Your parcel to :
PETIT BATEAU
Internet Returns
106-108, Kings Road, London
SW3 4TZ -
HAND OVER...
Your parcel to the carrier of your choice and pay the postage (at the current rate).
It's up to you to cover the delivery and return costs.
Keep your tracking number somewhere safe. -
AND HEY PRESTO!
It's all done! Easy, right?
You'll receive a confirmation email after we receive your return and you'll be refunded within 30 days.
Withdrawal
Counting from when you receive your order, you have a period of 14 days to withdraw and cancel your whole order. You'll be reimbursed for the shipping costs, but you'll have to cover the return fees.
You'll find more information here.
Any other questions? You'll find all the answers in our FAQ!
FAQEncountering any other difficulties and want to tell us about them? Contact our customer service.
CONTACT US