Petit Bateau services and guarantees
All aboard !
EXCHANGE IN STORE
Not quite right?
You can exchange any product in our Petit Bateau UK stores within 14 days of receipt of your order. Private sale & ‘web exclusive’ items can not be exchanged instore and can only refunded online.
How does it work?*
Bring the item(s) to exchange unworn and unwashed in their original packaging along with your invoice. Please note we can't exchange personalised items. *See terms.
with the Petit Bateau money back guarantee you can return the products that you aren’t 100% happy with within 30 days of receiving your order, 14 days for sale items. The delivery costs of the return will be your responsibility.
How does it work?
1. Register the return on your www.petit-bateau.co.uk online account by selecting the order and the relevant item(s).
2. Package up your unworn, unwashed and non-personalized items in their original packaging. Add the delivery note or invoice.
3. Write the address below on the parcel and add stamps (at the current rate):
- Internet Returns -
106-108, Kings Road
4. Receive your refund within 30 days of sending the package via the same payment method.
GIFT WRAP AND PERSONALISED MESSAGE
It's the little touches that make a difference. Petit Bateau pays careful attention to the packaging of your order and offers a personalised card. (£2.00)