5. I have a question about exchanges and returns

 

Returns:

 

 

• How do I return an item or an order for a refund?

 

- Register the return on your www.petit-bateau.co.uk online account by selecting the order and the relevant item(s).

- Package up your unworn, unwashed and non-personalized items in their original packaging. Add the delivery note or invoice.

- Write the address below on the parcel and add stamps (at the current rate):

Petit Bateau

– Internet Returns –

Quest Freight Ltd, The Hook Unit 3, Aspen Way

Feltham, Middx.

TW13 7AQ U.K.

 

• How long do I have to return an item?

 

A full 30 days! You can return any item you're not satisfied with within 30 days of receiving your order. You will be refunded within 30 days of sending your return package.

• Do I have to pay for returns?

Yes, you pay for return postage.

• How long does it take to be refunded?

Up to 30 days. You will receive your refund within 30 days of sending your return package. We will refund you by the same payment method as the one used for your purchase.

• Can I get a refund for my order in store?

Refunds for items ordered online, in store: It is now possible and we refund everything! All you have to do is drop off your items in the shop within 30 days or 45 days if you are a member of The Big Family. The only problem is that items on sale are excluded (exchange only) and you have to show the receipt/gift receipt for gifts (or the invoice). Oh yes! one or two more little details about the conditions: labelled, unwashed, unworn and in their original packaging.

 

Exchanges:

 

 

• How do I exchange a garment I don't want to keep?

 

Not your cup of tea? You can of course exchange the unworn, unwashed, non-personalised item(s) for free in your nearest Petit Bateau store (or a Petit Bateau partner store), bringing your invoice with you, with the exception of private sale items which can only be returned for a refund following the procedure above.

• How long do I have to exchange a garment?

A full 30 days! You can exchange your garments for free in your nearest Petit Bateau store (or a Petit Bateau partner store) within 30 days of receiving your order, with the exception of private sale items which can only be returned for a refund following the procedure above.