All aboard !
Petit Bateau
 services and guarantees


in store

You can collect
your parcel
within 10 working
days from
the payment
of your order
a selection of stores.
* SeeT & C Article 10.2..


Get home delivery within
4-6 working days from the payment
of your order, within the UK
(excluding overseas territories).

 your order

Voila, your parcel is on its way
To track your order,
You will receive an SMS notification
when your order has been despatched.

Secure payment

Safe checkout
 on the Petit Bateau website
All banking information you provide
 is protected by
 SSL (Secure Socket Layer)
 and is never stored
on our computer system.
Your online payments
 are completely secure.

Exchange in store

Not quite right?
You can exchange any product
in our Petit Bateau UK stores
within 14 days of
 receipt of your order.

How does it work?*
Bring the item(s) to exchange
 unworn and unwashed
in their
 original packaging

 along with your invoice.
Please note we can't exchange personalised items.
*See terms.


Returns :
with the Petit Bateau money back guarantee
 you can return the products that you
 aren’t 100%
 happy with within 14 days
 of receiving your order.
 The delivery costs of the return
 will be your responsibility.

How does it work?

Sign in to your account at,
click Orders and Returns
 and click on
 create a return
 to request a return.

Reuse the package to send unworn,
unwashed product(s)
 in its original
packaging with 
the delivery note
 or invoice.
  Please note we can't

 accept returns for personalised items.

Send to:

Petit Bateau Customer Services, 2nd Floor
35-36, Great Marlborough St
London W1F 7JF

Receive your refund?
within 30 days of sending
 the package via
 the same payment method.

The loyalty

Join the loyalty program and

  • Get exclusive offers
  • Earn points to redeem for

  • Get a surprise for your
> Discover

 the loyalty program

Embroidery Service

Petit Bateau offers
 Petit Bateau
  for baby products
 our custom embroidery service.
A lovely touch for birth gifts!

> Personalised Petit Bateau

Gift cards

The Petit Bateau gift card
pleases everyone without fail!
See terms and conditions*

> Offer the Petit Bateau gift card

Gift wrap and
personalised message

It's the little touches that make

 a difference.

 Petit Bateau pays

 careful attention to the packaging
 of your
 and offers
 a personalised card.

> Gift ideas