Click & Collect is a service offered by Petit Bateau, in all its stores in the UK since 18 November, 2021, allowing the customer to order products online before picking them up directly in one of the stores 2 hours after having placed their order.
Petit Bateau is embarking on the Click & Collect experience with all the stores. In these stores, Click & Collect products are available on condition that the chosen product(s) are in stock.
List of participating stores:
- Petit Bateau Marylebone
- Petit Bateau Islington
- Petit Bateau Notting Hill
- Petit Bateau Hampsted
I select a product on the site and choose my size. I choose to reserve my item in store with a free collection available 2 hours after placing my order.
• I choose the option to collect in store. I select the store of my choice or the closest one where the product is indicated as available.
• Once the store has been selected, my product is reserved in my backet for 15 minutes. I validate my basket.
• I can then confirm my delivery method as well as entering the contact details of the person who will collect the order from the store if I designate somebody else to collect it.
• I then proceed to pay for my order. I confirm and pay.
• I wait for the email confirming that my order is ready to be collected from my store and that also contains my invoice.
All products are eligible except web exclusives and anything from the AMAZING super sales as well as products that are not available from the store's stock. The site shows stores where the product is available.
Yes, when placing my order, I can choose the products I want to have delivered to my home (select add to basket) and those that I want to collect in store which will be available within 2 hours (select reserve in store).
All the payment methods available on the site.
Petit Bateau will send me an order confirmation confirmation by email.
I wait for an email and text from the chosen store telling me that my order is ready to be collected in the store. Only then can I (or the person designated to collect the order) go to the store with the confirmation email or text as well as some ID.
No, there are no special times for order collection, I can go at any time during the store's opening hours. You can find our store's opening hours here.
If the order is placed on a day when the selected store is closed, the 2-hour order preparation period then applies to when the store reopens. I must wait for the text confirmation indicating that my order is ready at the store, so I can go to the store to pick up my order.
Much like picking up an online delivery in store, I must bring some ID and my order number from the confirmation email and text.
Yes, somebody can represent you, as long as you indicated this when placing the order. When choosing store delivery, I enter the last name, first name and phone number of the person who will pick up the order for me.
I will receive reminders every 5th, 10th and 15th day. The store may keep my purchases beyond this period for a maximum of 28 days. After this period, I will be reimbursed.
Once validated and paid, you can no longer cancel your Click & Collect order on the website.
No, not necessarily, the same online order returns policy applies everywhere. See the page here for more info.